Are you a Honda service customer?
Are you a Honda service customer? If so, we would love to hear your feedback.
We want to know more about Honda aftersales services – what we do well, what we could do better and how we compare on customer experience. So we’re inviting our Honda service customers to tell us. As part of this work, we’re looking for people to join an early evening discussion group in the areas listed below in September. If you’ve taken your Honda Car to a Honda dealer in the last 12 months and you’d be happy to talk about how it went, we’d really like to hear from you. Everyone who takes part in the discussion group will receive £60 as a thank you for their time which will also cover any expenses.
Where and when is it?
- Sept 11th, 6.00-7.45pm WimbledonSept 13th 6.00-7.45pm BirminghamSept 18th 6.00-7.45pm WatfordSept 20th 6.00-7.45pm Stockport
please e-mail us directly using the e-mail address focusgroups@honda-eu.com
What does it involve?
If you are offered a place in the group, all you need to do is arrive at the venue in good time and take part in the discussion. There will be no more than eight people in the group. Two experienced facilitators will guide the discussion, make sure everyone gets to join in and generally keep things on track. The discussion will be structured to make sure we get the information we need, but it will all be quite relaxed and informal. The discussion will be recorded for Honda UK.
I’m interested, what next?
Firstly, please read through the Privacy Notice below. If you are happy with this and are interested in taking part in the Group, please e-mail us directly using the e-mail address focusgroups@honda-eu.com expressing your interest and stating which group you would like to join. Someone from Complete Consulting - an independent research agency who will be working on our behalf to administer and run the focus groups – will get back to you to discuss the arrangements in more details and confirm your place.
please e-mail us directly using the e-mail address focusgroups@honda-eu.com
Supplemental Privacy Notice“Honda Motor Europe Limited (“Honda”), trading as Honda UK, would like your consent to collect, store and use your e-mail address, name, contact telephone number and vehicle registration (“Personal data”) for the purposes of selecting candidates for a focus group and inviting them to attend the focus group, arranging and then holding a focus group and after the focus group to analyse the feedback and opinions given by you in order that we may improve the services we provide. If you are invited to attend a focus group and you would like to do so, Honda would also like your consent to a Honda observer witnessing the focus group and to the focus group being audio and/or audio visually recorded. Please note that if you are not selected to attend a focus group, your Personal Data will not be kept. Once collected, Personal Data will be stored and processed by Honda at our offices in the UK and will also be passed to a third party partner of ours, Complete Consulting and Training Limited as they will be in touch to organise, run the focus group and report back to us on it. Personal Data will not be shared with any other third parties. We will not retain your personal data for any longer than necessary and certainly no longer than 18 months and in the case of Complete Consulting they will not retain your Personal Data longer than 6 months. Any expressions or opinions offered whilst at a Focus Group will be anonymised by Complete Consulting and Training Limited.For further information, please see the Full Honda Privacy Notice, which can be accessed here www.honda.co.uk/privacy
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