Excellent customer service is just one of the many reasons people love Honda, and now it’s been officially recognised by Feefo, the world’s largest provider of verified reviews. The Feefo Platinum Trusted Service Award recognises businesses that consistently deliver world-class customer service and is presented to those who have achieved Feefo’s Gold Trusted Service Award for three consecutive years.
Feefo is unique because they collate feedback from actual customers. Every Honda customer is sent an email by Feefo to review their experience, making it totally independent and unbiased, and only customers with a proof of purchase can leave a Feefo review. The ratings, out of 5, are analysed and collated and we’re extremely proud to have achieved a 4.8/5 rating with our valued customers, ranking us as ‘exceptional’.
Receiving a Platinum Trusted Service Award from Feefo means a great deal to us because it's based entirely on genuine customer feedback. In today's challenging economic climate, we understand the importance of delivering exceptional value and service. This award validates our team's dedication to truly listening to our customers and meeting their needs. In 2025 and beyond, we remain committed to maintaining these high standards and continuing to put our customers first"
Over 11,000 people have taken the time to review us over the last year, with new reviews appearing on the Feefo website every few hours, demonstrating the exceptional customer service that Honda is renowned for.
Don’t just take our word for it though, here’s just a few of the Feefo reviews we’ve received this year:
Read more reviews“The service provided by the dealer was very efficient and all aspects of the purchase very clearly explained prior to the purchased being confirmed. All communication with me was done in an effective and timely manner.”
“Great customer service from the dealership, answered all my questions and explained all the various options. Allowed me a couple of test drives before I made the final decision to purchase”
“Great professional service and the best customer service care”
A Feefo customer satisfaction survey is sent to every customer, not just those who have purchased a vehicle, so it really represents the overall Honda customer experience. This includes reviews from Honda Service Department customers who trust us to keep their Honda safe and well maintained. When you choose Honda, you’re choosing service excellence, and a commitment to putting you first — every journey, every visit, every time.
“From initial booking to collection it was a thorough, organised and professional experience.”
“Thorough checks and good clear feedback from the engineer helped reassure me that the car was being well looked after.”
In a world of impersonal service, we’re proud to stand apart, leading the way with unwavering excellence and a commitment to putting you first. The Feefo Platinum Trusted Service Award is a true indication of how highly our customers value and trust us, so thank you to everyone who has taken the time to write a review and help us achieve it.
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