Honda Financial Services

How to contact us

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Please note that from 1st April 2026 our Customer Support and Collections & Recoveries teams will be available by phone Monday to Friday from 09:00 to 17:00.

CUSTOMER SUPPORT

Please contact Customer Support to discuss:

  • Requesting a settlement figure
  • Updating address and contact details
  • Changing payment dates
  • General Queries

Tel: 0345 128 8908

Email: hfe.customerservice@honda-eu.com

Opening Hours:

Monday to Friday from 09:00 to 17:00 (closed bank holidays)

COLLECTIONS AND RECOVERIES

Please contact our Collections and Recoveries department to discuss:

  • Handing your vehicle back
  • Making a payment
  • Financial difficulties

Tel: 0345 128 8909

Email: hfe.collections@honda-eu.com

Opening Hours:

Monday to Friday 09:00 to 17:00 (closed Bank Holidays) 

COMPLAINTS

If you have a complaint, please contact us on:

Tel: 0345 128 8908

Email: hfe.customerservice@honda-eu.com

Post:
Honda Financial Services Plc
Cain Road
Bracknell
RG12 1HL

Our complaints procedure can be found here for further information and timelines. In the event you are not responded to within the regulatory timelines or remain unsatisfied, you can ask the Financial Ombudsman Service to review your complaint.

The Financial Ombudsman Service can be contacted at Exchange Tower, London, E14 9SR or by telephone at 08000 234 567 or at www.financial-ombudsman.org.uk.

COMPLAINTS PUBLICATION REPORT

Firm name: Honda Financial Services

Period covered in this report: 1st April – 30th September 2025

 

Number of complaints opened by volume of business

  
Product / service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within  8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards N/A N/A N/A N/A N/A N/A N/A N/A
Home finance N/A N/A N/A N/A N/A N/A N/A N/A
Insurance and pure protection N/A N/A N/A N/A N/A N/A N/A N/A
Decumulation and pensions N/A N/A N/A N/A N/A N/A N/A N/A
Investments N/A N/A N/A N/A N/A N/A N/A N/A
Credit related N/A N/A 18577 237 N/A N/A 47.3% Commission Arrangements

FINANCIAL DIFFICULTIES

Honda Financial Services are keen to provide support to customers who are experiencing financial difficulties. If you are struggling with your finances, please contact Customer Support on:

Tel: 0345 128 8909

Email: hfe.customerservice@honda-eu.com

Opening Hours:

Monday to Friday from 09:00 to 17:00 (closed bank holidays)

Free and impartial advice is available to you from the following organisations: